125 Group Sales – Terms and Conditions

This page tells you information about our group trading and the legal terms and conditions (Terms) on which we sell to you any of the products listed available from our Online Shop – www.125group.org.uk/sales/

These Terms apply to any contract between us: 125 Group Ltd – a registered UK Charity – for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. By placing an order you are deemed to have read these Terms and accept them as the principle basis for supply.

You may print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 1 January 2018.

1. Information about us and our sales

1.1 Your Contract, once made, is with 125 Group Ltd. Prices displayed cover the costs of material acquisition, packaging, distribution and taxes incurred by the sales process. Any remaining monies go to support the charitable aims and objectives of 125 Group Ltd.

1.2 Contacting us:

1.2.1 If you wish to contact us for any reason, including any complaints, reporting of damaged goods, or you wish to cancel or amend a Contract, you can contact us by e-mailing us at sales@125group.org.uk

1.2.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. We make every effort to display the products including the colours accurately, but we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2 Packaging used to send the Products will be suitable for the article and in line with carrier‘s recommendations.

3. Use of our site

3.1 Your use of our site is governed by these Terms & Conditions. Please take the time to read these, as they include important terms which apply to you.

3.2 We will only use your personal information for the purposes of fulfilling our Contract obligations to you.

4. How the Contract is formed between you and us

4.1 Our on-line shop pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before completing the order process.

4.2 We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

4.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 9.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

4.4 You can pay for Products using a debit card or credit card or via Paypal. Payment for the Products and all applicable delivery charges is in advance.

5. Your consumer right of return and refund

5.1 Exercising your right to change your mind (Consumer Contracts Regulations 2013). As a consumer, you have a legal right to cancel a Contract within 14 days and claim a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. Whilst the provisions of your legal rights for cancellation will always be honoured by us, please do consider that we are a charity and costs incurred by us in any cancellation are not recoverable and will therefore adversely impact our charity.

5.2 When you don’t have the right to change your mind. The cancellation right referred to above does not apply in the case of:

5.2.1 Sealed audio or sealed video recordings, once these products are unsealed after you receive them.

5.2.2 Any products which are services relating to the supply of leisure activities, where the services provide for a specific date or period of activity.

5.2.3 Products that have been damaged by you.

5.3 Your right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is fourteen days after receipt of the product.

5.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at sales@125group.org.uk . You download our Sales Cancellation Form here.

5.5 If you cancel your Contract we will:

5.5.1 advise you what to do with the product and where to send it (if applicable)

5.5.2 refund you the price you paid for the Product including any delivery cost. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

5.5.3 make any refunds on the credit card or debit card or Paypal account used by you to pay as soon as possible and in any event within fourteen days of receipt of cancellation (if the product has not been sent) or fourteen days from our receipt of the returned product.

5.6 You are responsible for the cost of returning the cancelled product to us in a manner that is secure and will not cause damage to the product. You are advised to retain proof of sending we receive the product and until the cancellation and refund is fully effected.

5.7 If you are returning a Product to us under this clause 5 because it is faulty or mis-described, we will additionally refund any reasonable costs you incur in returning the item to us using the cheapest available carriage process.

6. Delivery

6.1 We will advise you with an estimated delivery date on the date on which we e-mail you to confirm our acceptance of your order. Occasionally our delivery to you may be affected by an Event Outside Our Control. An order shall be deemed completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

6.2 You own the Products once we have received payment in full, including all applicable delivery charges.

6.3 Under UK & EU VAT Law, VAT is due on all sales to private individuals where delivery is to an address in the EU.

7. International delivery

7.1 We may agree to supply products to destinations outside of the UK for a supplementary fee to cover the delivery costs (International Delivery Destinations). Deliveries to Europe are possible for the stated surcharge. Please e-mail sales@125group.org.uk to enquire whether we can deliver to an international destination outside of Europe.

7.2 If you order Products from our site for delivery to an International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

7.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

7.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

8. Price of products and delivery charges

8.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 8.5 for what happens if we discover an error in the price of Product(s) you ordered.

8.2 Prices for our Products may change from time to time, but changes will not affect any order already placed.

8.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

8.4 The stated price of a Product includes delivery to any UK address unless otherwise noted in the product description.

8.5 Our site contains a number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may become incorrectly priced. If we discover an error in the price of a Product you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we are under no obligation to provide the Products to you at an incorrect (lower) price.

9. Our right to vary these Terms

9.1 We may amend these Terms from time to time. The date of the latest amendment to these Terms is shown at the top and the Terms in force at the time of your order will apply to the Contract between you and us.

10. General Provisions

10.1 Any Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

10.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs shall remain in full force and effect.

10.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

10.4 These Terms are governed by English law. These Terms, and any Contract between us, are only in the English language. Nothing in these Terms affects your statutory rights.

Adopted on : 17th January 2018

Last Reviewed 21st March 2023 by Alex Wood – Commercial Director